Our Terms and Conditions


1.       Disclaimer

1.1   Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Red Squirrel Wine Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

1.2   The term ‘Red Squirrel Wine Ltd’ or ‘us’ or ‘we’ or 'our' refers to the owner of the website whose registered office is Acton Business Centre, Unit Y.14, School Road, London, NW10 6TD; our company registration number is 08159595 in England & Wales; our VAT number is 141894792. The term ‘you’ refers to the user or viewer of our website.

1.3   The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.4   Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.5   Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

2.       Age Restrictions for the Supply of Alcohol

2.1   Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor subject to a maximum fine of £1,000, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000.

2.2   Pursuant to the Licensing Scotland Act 2005 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor subject to a maximum fine of £200, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000 and or 3 months imprisonment.

2.3   Red Squirrel Wine Ltd is committed to upholding both its legal and social obligations as a retailer of intoxicating liquor. The company has control checks throughout the purchase and distribution process (e.g. requesting the customer's date of birth when the order is placed and requesting age identification on delivery where the recipient appears to be under the age of 18).

2.34   In making a purchase of alcohol from Red Squirrel Wine Ltd you are accepting these Terms & Conditions and you agree to provide Red Squirrel Wine Ltd truthful and accurate information and act in accordance with the Licensing Act of 2003 or where applicable the Licensing Scotland Act 2005.


3.       Payment

3.1   Payment is due at the time of ordering.

3.3   We accept major debit and credit cards including Visa, Mastercard and American Express.

4.       Delivery

4.1   Please see our delivery page for full details.

4.2   Red Squirrel Wine Ltd will not be held responsible for delivery failures beyond our reasonable control.

4.3   Estimates for delivery times are best-possible indications only and are not intended to be binding.


5.       Out-of-stock, non-delivery, cancellations and refunds

5.1   If you believe a wine from Red Squirrel Wine Ltd is spoilt or if a bottle has broken then we will replace it with the same wine or if this is not possible another wine of similar value.

5.2   You may cancel your order for any reason up to and including 7 working days from the date of delivery of your order, provided all the bottles are unopened and intact. We will refund the price of the order excluding any delivery charge and less the cost incurred to collect the wine.

5.3   Sometimes wines may go out of stock. We shall contact you to inform you of any potential delay or offer you an alternative wine of equal value.

5.4   Claims for non-delivery must be made within two weeks of your order date.

6.       Data Protection

6.1   Red Squirrel Wine Ltd is bound by the Data Protection Act 1998.

6.2   All information (including credit card details) is sent and received using certified secure e-commerce software. 


7.       Intellectual Property

7.1   All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, are the sole property of Red Squirrel Wine Ltd, or the applicable licensor.

7.2   Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Red Squirrel Wine Ltd) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

7.3   Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with Red Squirrel Wine Ltd or using this website as a shopping resource.

8.       Privacy Policy

8.1   Please be aware that by using the site, information and data may be automatically collected through the use of Cookies. “Cookies” are small text files that store basic information that a web site can use to recognise repeat site visits and, as an example, recall your email address or username if this has been previously supplied. You can disable any cookies already stored on your computer, but this may affect the proper functioning of your full experience on our website.

8.2   We may also use or allow third parties to serve cookies, however we will not share any personal information with third parties. For example, like many companies, we use Google Analytics to help us monitor site traffic. If we include content from other sites, you may be sent cookies from these sites. Red Squirrel Wine Ltd does not control them, and you might want to check these third-party sites for more information about their cookies and how to manage them.

9.       Prices

9.1   All prices quoted on this website are duty-paid and inclusive of VAT.

9.2   Prices are subject to change without prior notice.

10.       Retention of Title

10.1   Title to our Goods shall remain vested in Red Squirrel Wine Ltd and shall not pass to you (the Buyer) until the purchase price for our Goods has been paid in full and received by us.

11.       Force Majeure

10.1   We shall not be held liable for any failure(s) to meet our obligations where the failure(s) are caused by circumstances beyond our reasonable control.