General FAQs

Do I need an account to place an order?

Yes please. To place an order of wine from us you need to log-in to an existing account or create a new one (as well as making the order process quicker and easier for you, this helps us ensure our customers are over 18). New customers will be asked to enter an email address and create an account password.

Do I have to order a full case of wine?

No! Certainly not. Many online wine retailers will make you order a full case, but at Red Squirrel you can order a single bottle if that's what you would prefer. All we ask is that you spend at least £60 for free next working day UK delivery. The standard delivery cost for orders under £60 that amount is just £10.

If you order 6 or 12 bottles (and thereon in multiples of six) it reduces our packaging footprint, which helps us do our little bit to be a greener company.

My order is a gift - can I send a message to someone?

Our wines make lovely gifts. Rare, beautiful to look at and genuine talking points: they stand out from the crowd.

If you'd like us to include a gift message, please enter when prompted at checkout, or send as an email at orders@redsquirrelwine.com quoting your order number.

Is it safe to enter my credit card details online?

Our online shop is fully secure. However, if you would prefer to give us your card details over the phone, you may call us to place an order during business hours (9.30-17.30, Mon-Fri) on +44 020 3490 1210.

I loved a particular wine but can't remember which! How do I find it?

This is where having an account with us becomes really useful! Log-in to your account and you can see your order history. This is also where you can see wines you've rated in the past. If you're still none the wiser, email us at hello@redsquirrelwine.com or give us a call on +44 020 3490 1210 and we'll see what we can do.

Ordering FAQs

How do I find wines?

You can Browse wines from the side bar by wine type, country, or grape variety. With over 200 out-of-the-ordinary wines from all the world's nooks & crannies, there are plenty to whet your appetite!

How do I checkout?

Go to your basket to review your order (remember it's £60 for free UK delivery!). If you are an existing customer, you'll be asked to log-in to your account; if you are a new customer, you'll be invited to create an account (NB: you have to create an account to order wine from us).

From there you can enter shipping and billing addresses, and any special instructions (for instance where to leave the wine if you're going to be out of the house, or a specific delivery date). At this point you can still return to the beginning to make amendments to your order, such as add more bottles in order to obtain free delivery.

We've tried to make ordering with us as straightforward as possible, but if you have any problems give us a call on +44 020 3490 12010 or email us at orders@redsquirrelwine.com.

How do I pay?

Our online shop is fully secure, and you can pay online using major credit or debit cards. However, if you would prefer to give us your card details over the phone, you may call us to place an order during business hours (9.30-17.30, Mon-Fri) on +44 020 3490 1210.

How do I know my order is complete?

You will receive a confirmation at the email address you have provided. We will contact you ASAP if there are any mishaps. For instance, sometimes wines can go out of stock at short notice (and before the website's inventory is updated).

WineBox FAQs - RETURNING SOON!

What is the WineBox?

Red Squirrel Wine's Wine Box is Britain's most innovative wine club. For £69.95 (WineBox) or £89.95 (WineBox+) paid by subscription monthly, bi-monthly or quarterly, we send you six out-of-the-ordinary bottles of wine from all the world's nooks & crannies, majoring in new and lesser-known regions and rare and quirky grape varieties.

Wherever possible we source wines that taste as good as they look, and look as good as they taste. All this comes delivered in Britain's most revolutionary wine packaging, showing off your lovely bottles in the best possible light.

How does the WineBox work?

You sign up to a subscription for £69.95 (WineBox) or £89.95 (WineBox+) and in return you get your six bottles every month (red, white or mixed), second month or third month and delivered free to UK addresses. You will also receive a binder to hold the information on wines, grapes and origins we'll be sending you in your WineBox, and there is a bespoke online account page for you to track orders and tweak upcoming deliveries. All WineBox deliveries are made on Fridays as close as possible to the 15th of every month.

How do I sign up?

Visit the Wine Box page and follow the instructions. You can select the WineBox or WineBox+, then in your account page the colour of wine, and see at a glance what is coming up in the next box.

Am I committed to some ghastly contract?

Never. You can skip or cancel your subscription at any time.

Can I take a holiday from my WineBox?

Of course you can. Whether you're doing 'dry January' (well done you) or just going on holiday for a month (lucky you), we can skip that month's WineBox delivery, but you must inform us before the beginning of the month of delivery.